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Guidance to Removing Stagnant Water in Buildings after Closures and Low Use

The COVID-19 pandemic and corresponding “stay-at-home” orders throughout California resulted in many buildings having reduced or no water use. The chlorine residual normally present in your water may have attenuated during this time of water stagnation. Stagnant water in these buildings may contribute to conditions that increase the risk for growth of harmful bacteria. It may also, create unsafe levels of lead and copper.

To help reduce the concerns associated with extended periods of water stagnation, Sacramento Suburban Water District (SSWD) recommends that you flush your water lines before use. Flush hot and cold water through all points of use (e.g., showers, sink faucets). You should flush until you have replaced all the water inside of the building piping with fresh water. For more information, please visit the Centers for Disease Control and Prevention's Guidance for Reopening Buildings after Prolonged Shutdown or Reduced Operation, or contact the SSWD at 916.972.7171.

Your Water is Safe To Drink

The U.S. Environmental Protection Agency (EPA) recommends that Americans continue using and drinking tap water as usual – COVID-19 is not present in drinking water supplies.  The World Health Organization (WHO) stated that “the presence of the COVID-19 virus has not been detected in drinking-water supplies, based on current evidence the risk to water supplies is low.” 

Sacramento Suburban Water District (SSWD) strictly adheres to State and Federal drinking water regulations that are designed to keep your water safe.  SSWD’s State-certified operators continue to treat and test the water as well as maintain and monitor the water system overall. This is how we will continue to ensure our customers receive the same high quality water and service that they have come to expect.

SSWD customers are welcome to call 916.679.2888 to learn more about their drinking water, including the sources used, the treatment, and delivery or submit questions via email at environmental_compliance@sswd.org.

Statewide Water Shutoff Moratorium and Reconnection Mandate

On April 2, 2020, Governor Newsom issued Executive Order N-42-20, implementing a statewide water shutoff moratorium and reconnection mandate. SSWD has already ceased all collection activities on delinquent accounts, and has already reconnected all accounts that were disconnected for delinquency since March 4, 2020.

Please note that nothing in the Governor’s order eliminates the obligation of water customers to pay for water service, prevents a water system from charging a customer for such service, or reduces the amount a customer already may owe to a water system. We encourage our customers who are experiencing hardship to call us at 916-972-7171 or email at help@sswd.org so that we can assist you during this challenging time.

SSWD is Committed to Help Stop the Spread of COVID19

SSWD values the health and safety of our employees, customers and community.

The situation with COVID-19 continues to develop and we know it’s having a significant impact on our community, state, and nation. At SSWD, we’re monitoring COVID-19 closely and want to let you know about the actions we’ve taken to reduce risks to our employees, the public, and our essential service operations based on recommendations from the Centers for Disease Control and Prevention and local public health officials. However, first and foremost, we want to assure you that SSWD is open for business and is well prepared to continue to provide you with a reliable and safe water supply.

The main lobby is closed to the public until further notice. Staff remains available to serve you at 916.972.7171, or via email at help@sswd.org.  Customers can still pay their water bill by mail, phone, online at www.sswd.org, or on site by placing their payment in the payment drop box located on the north side of our Administrative Office building (3701 Marconi Ave., Sacramento, CA).

You can review available services and additional information regarding SSWD operations here.

In response to the COVID-19 pandemic, California Governor Gavin Newsom issued an Executive Order concerning the convening of public meetings. While SSWD will continue to convene our regularly scheduled public Board meetings, we’ve put measures in place to reduce risks to the public and our employees. Members of the public are strongly encouraged to stay home and participate via conference call of our Board meetings.

SSWD staff will continue to monitor the evolving situation involving the COVID-19 virus.

Our continuing commitment and priority is the safety of the public and employees while maintaining the delivery of a reliable and safe water supply. Learn more at sswd.org.

For more information about the Coronavirus: